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Metrics / Facts

History of Disbursement Review Services

The disbursement review process has been around for decades. Retailers were the first customers of these services. The promotional nature of buying and selling merchandise and the frequency of orders and shipments provided an environment that was subject to payment error. In fact even today, retail companies generally maintain the highest payment error rates when compared to non-retail organizations. Over time, the market for disbursement review services widened to include other commercial enterprises such as manufacturers and financial institutions. These organizations tended to be less promotional than retailers, and utilized many fewer vendors, which resulted in lower payment error rates. The market has continued to widen to now include public-sector enterprises such as K-12 school districts, higher education and municipalities.

History has shown us that overpayments and under-deductions occur within all disbursement environments.

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